A leading SaaS provider in the accounting industry is looking for a highly experienced Technical Content Creator to join their content and documentation team. This is a full-time opportunity offering a dynamic, collaborative environment and the chance to contribute to cutting-edge products.

📍 Location: Hybrid (Kolkata - India)
🕒 Employment Type: Full-Time
📅 Experience Level: 6+ Years

📝 Role Overview:
The Technical Content Creator will be responsible for developing, maintaining, and enhancing user-facing documentation including help articles, release notes, and product guides. The role requires deep technical knowledge, outstanding communication skills, and the ability to work closely with cross-functional teams to deliver high-quality content that supports users across various touchpoints.

🔑 Key Responsibilities:

• Create and manage online help content, release notes, FAQs, and user guides

• Build and maintain layouts and templates in Zendesk, ensuring consistency and usability

• Translate complex technical concepts into simple, clear, and user-friendly documentation

• Collaborate with UI designers to fine-tune HTML5/CSS templates and layouts

• Engage with SEO teams to ensure documentation is searchable and optimized

• Work closely with developers, testers, and product managers to gather information and filter relevant updates

• Maintain deep knowledge of product features and industry-specific use cases

• Respond to queries and feedback from users, particularly in the Irish/UK markets

• Adapt quickly to changing priorities and work independently on multiple tasks

✅ Required Skills and Experience:

• 6+ years in technical content creation, ideally within a product-based company

• Hands-on experience with Zendesk, including layout and template customization

• Strong command of HTML5 and CSS

• Excellent oral and written English communication skills

• Ability to simplify complex technical topics for diverse audiences

• Proven experience creating structured, engaging, and accessible documentation

• Technical problem-solving skills and a proactive mindset

• Ability to manage deadlines and shifting priorities in a fast-paced environment

🎁 Perks and Benefits:

• Competitive salary and comprehensive benefits package

• Opportunities for professional growth and ongoing training

• Collaborative, forward-thinking team environment

• Work on innovative SaaS solutions for the accounting industry